Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

1. Address Requirements

Please ensure the delivery address is complete and accurate at checkout, including any applicable building, suite,apartment, or unit numbers. Incomplete addresses may result in delivery delays or returned orders.

2. Delivery Windows & Timings

Standard deliveries take place between 11:00 AM and 5:00 PM.

Requests for specific delivery times will be noted, but exact time slots cannot be guaranteed.

3. Fresh Flower & Perishable Handling Because flowers are delicate and time-sensitive, we take extra care during the delivery process:

If no one answers upon arrival, the driver will attempt to call the recipient, followed by the ordering customer.

If there is no response within 5 minutes, the driver will leave the arrangement in a secure, weather-sheltered area at their discretion.

Once delivered, we are not responsible for arrangements left unattended, including exposure to extreme temperatures, inclement weather, or theft.

4. Redelivery & In-Store Pickup

If an arrangement cannot be safely left at the property (e.g., locked gate, secure apartment building with no access, or severe weather), the driver will return the order to our shop.

Delivery fees are non-refundable once a delivery attempt has been made, as the trip was completed.

A secondary delivery fee will apply to schedule a new delivery attempt.

Alternatively, customers may opt to pick up the arrangement directly from the shop at no extra charge.

We accept returns only for items that arrive defective or damaged. Please contact us within 24 hours of delivery with a photo of the issue to arrange a return.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.